Returns & Exchanges

At SwitchKeys, we want to ensure your mechanical keyboard experience is perfect, which is why we offer a 30-day return window for all unused and unopened hardware. If your product is defective or you have changed your mind, our streamlined process ensures a quick resolution.

1

Initiate Your Request

Contact our support team via the portal with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all keycaps, switches, and cables are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label or use a tracked courier service to send the parcel back to our designated electronics processing center.

4

Inspection and Refund

Once our technicians verify the condition of the components, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing